National Consumer Week - Part II

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29 January 2024

Today, January 29th, marks the start of ‘National Consumer Week – Part II’; building on Part I which was delivered before Xmas.

The focus of this week is on helping consumers understand what to do if things went wrong when Christmas shopping or shopping in the January Sales, as well as what can be done if something ordered didn’t arrive, how to return faulty goods, and how to shop safely and stay aware of scams.

There will be daily posts on Twitter/X of useful links around each of these topics. For more information about the campaign itself, go to:

https://www.citizensadvice.org.uk/about-us/our-work/our-campaigns/awareness-raising-campaigns/NCW/ .

In the meantime:

If you want to know more about what to do if something went wrong with an item bought during the Sales, whether you might be entitled to a refund, repair or replacement, go to: https://bitly.ws/38wGz .
If you have changed your mind about a purchase, and want to know whether you can return the item, go to https://bitly.ws/VpEd .
If you want to stay aware of scams, know how to spot them, stop them and report them, go to https://bitly.ws/VpDG .
Finally, if you want to stay safe when shopping online go to: https://www.ageuk.org.uk/information-advice/work-learning/technology-internet/shopping-online/ for further information.

If you have any other queries about consumer issues, and want to talk to someone in person, call the Consumer Helpline on 0808 223 1133.

Alternatively, if you want to search for other trusted independent advice on a range of consumer issues go to Consumer Friend , a new website set up by independent consumer experts aimed at making consumer rights easy to understand for all.

Remember, you can help yourself. Do your research, stay safe when buying, and if you’re not sure seek more advice.

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