Advice Trends
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We track our advice trends and satisfaction from the people we help to ensure we are offering the right services for our communities.
Some feedback from the people we helped:
“The help I have received today is absolutely brilliant. Previously I had been so down and worried! So many thanks for all your help and advice -totally uplifting!!!”
“Really friendly, understanding and helpful. Thank you.”
“Very friendly and helpful service in a relax and calm atmosphere”
“Self help has been very productive”
“Really happy with the service I received today. Staff very helpful and very friendly.”
“Very pleasant lady and very helpful. Excellent Service.”
And scored highly on satisfaction with 87% of those surveyed saying they were “very happy” and 13% “happy” with the service we provided. 97% of people say we made a difference to their lives.