Job Opportunity - Energy Advisor (Empower Project)

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05 November 2026

We are looking to recruit 3 part time energy advisors (full time position considered) to provide high-quality, impartial and confidential energy advice to vulnerable energy consumers.

Hours: 18.5 hours per week with consideration for full time

Contract: Until 30 September 2028 (Further extension maybe available dependent upon funding)

Salary range: £27,365 (pro rata)

Reporting to: Targeted Services Manager

Work base: Leamington Office (Minimal and occasional travel is expected to occasional community venues or groups across South Warwickshire)

Closing date: Monday 30 November (9:00am)

(We reserve the right to close this vacancy early if a high number of applications are received. We, therefore, encourage you to apply as soon as possible if interested in this role.)

Interview date: To Be Confirmed

Citizens Advice South Warwickshire are an innovative community-based organisation, focused on meeting the needs of the people we serve across the south Warwickshire area. This includes the larger towns of Warwick, Kenilworth, Leamington Spa, and Stratford Upon Avon, as well as the villages surrounding these towns. We have been able to demonstrate our excellence across our advice channels through the yearly inspection process from National Citizens Advice and our Advice Quality Standards across all advice areas (AQS).

We make an amazing difference in the lives of the people of South Warwickshire. What we do is often life-changing and sometimes life-saving. In 2024-25 we delivered our advice and advocacy to 8,682 clients and advised on 39,361 issues.

The role will involve:

Assessing each household's circumstances, vulnerabilities and energy needs, and identify the issues that need to be addressed first.
Advising on energy bills, tariffs, payment methods, meters and smart meters, supplier communications, energy efficiency and practical ways to reduce energy use safely.
Supporting clients with energy debt, billing or metering problems, supplier disputes, repayment options, hardship support and relevant grants plus advocate with suppliers where appropriate.
Recognising issues outside the scope of Empower and making effective referrals for benefits, debt, housing or other specialist advice.
Occasionally providing advice at agreed outreach or community venues and groups where required - travel will be minimal.
Managing an individual caseload, including referrals, appointments, follow-up work and timely case closure, prioritising according to urgency and vulnerability.
Maintaining accurate and timely Casebook and project records, including advice delivered, client outcomes, financial and energy savings, referrals and feedback.
Working collaboratively with colleagues, volunteers and other CASW services, sharing information and best practice appropriately.
Working professionally with external organisations and referral partners to support clients effectively.
Building and maintaining effective referral relationships with relevant local organisations and promoting awareness of the Empower Project.

Citizens Advice South Warwickshire is committed to equality and diversity and welcomes applications from all sections of the community.

We are proud to be a Disability Confident Committed employer, dedicated to fostering an inclusive and accessible workplace. We provide equal opportunities for all applicants and employees, offering reasonable adjustments throughout the recruitment process and ensuring that disability is never a barrier to opportunity. As part of this commitment, we offer a guaranteed interview scheme to any applicant with a disability who meets the minimum essential criteria for the role.

We value diversity, promote equality and challenge discrimination.

For full details of the role including full job description and person specification and how to apply please follow the links below:

Recruitment Pack

Application Form

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Job Opportunity - Energy Advisor (Empower Project)

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